Toy Racers is an Australian online store specialising in ride on cars and toys for children. We carefully select products that combine fun, quality and great value, while making the buying experience straightforward for parents and families.
Toy Racers is based in Brisbane and operates online, allowing us to serve families Australia wide.
Toy Racers operates online rather than from a traditional retail shopfront. This allows us to maintain a broader range of products and give you the convenience of browsing and ordering from home.
Our products are sourced through established Australian distributors and supply partners. We work with local businesses to bring a range of ride on vehicles, bikes, scooters, RC cars and more to families across Australia.
Simply choose the product you’re interested in and add it to your shopping cart. When you’re ready, head to checkout, enter your delivery details, select your preferred payment method and complete your purchase. If you have any questions before placing your order, our customer support team is happy to help.
We work with established Australian delivery partners to help get your order to you safely and reliably. Depending on the product, destination and delivery requirements, your order may be shipped with Australia Post, Fastway Couriers, Allied Express or TOLL.
Delivery usually takes 5–7 business days, depending on where you’re located. Regional and remote areas may take a little longer. Please keep in mind that delivery times are estimates and can vary due to courier schedules, peak periods, regional locations or circumstances beyond our control. Once your order has been dispatched, you’ll receive tracking information where available.
Yes. Tracking information will be provided once your order has been dispatched, where tracking is available for the selected delivery service.
Please email info@toyracers.com.au before sending anything back. If your return is approved, we’ll provide a return label and instructions. Unauthorised returns won’t be accepted.
Please send an email to info@toyracers.com.au as soon as possible. To help us assess the issue and resolve it faster, please provide your order number, purchase email, order confirmation, and clear photos or a short video showing the issue.
Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds are sent to your original payment method. Processing times may vary by your bank or card provider.
You can contact our friendly customer support team at info@toyracers.com.au. We're here to help with any issues you may have. You can also visit our contact page for more ways to reach us.
Our products are covered by a 12-month Australian warranty, starting from the date of delivery. The warranty does not cover normal wear and tear, improper assembly or modifications, inadequate maintenance or care, damage to external packaging only, third-party damage, prolonged direct sunlight, or damage caused by incorrect installation. The warranty is also non-transferable.
Every warranty claim is assessed case by case. Depending on the issue and the product, we may arrange to send missing parts (if applicable), suggest a method of self-repair, replace the product (subject to availability), offer an alternative product or a partial/full credit or refund.
To lodge a claim, please contact us at info@toyracers.com.au with your order number, purchase email, and clear photos or a short video showing the issue. Please keep the product and packaging until your claim has been finalised. Do not return or dispose of the product unless we instruct you to do so. If a return is required, we’ll provide the appropriate return instructions or label.
Check that the battery wires are connected correctly and that the charger is securely plugged into both the ride on and power outlet. Charging indicator lights vary between models, so please check your product manual for the correct charging information. Always follow the charging instructions supplied with your ride on.
The remote may need to be paired with the ride on before it can be used. Pairing instructions vary between models, so please check your product manual. If the remote still isn’t working, try replacing the batteries with fresh alkaline batteries.
Check whether your model has a stop or safety button on the remote control. If activated, it may prevent the ride on from operating until it is reset. Please refer to your instruction manual for the correct reset procedure.
Before contacting us, please check inside and underneath the ride on, including under the seat, bonnet and boot or trunk, as well as the packaging and cardboard inserts. You can also check your instruction manual to confirm the part is actually missing.
Make sure all battery wires are securely connected as shown in your instruction manual. If your model has a protective cover on the battery terminal, make sure it has been removed before connecting the wire.
New ride on may need a full initial charge before use. Follow the charging time recommended in your product manual.
The ride on will not operate while the charger is connected. Make sure the charger is completely unplugged before turning the ride on on.
Make sure the power switch is in the ON position. Some models require the start button to be held for a few seconds.
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